Chief Operating Officer
Services:
About the company:
This is a young IT company which, despite its young age, is actually made up of highly qualified specialists in image and video data recognition with vast background and experience, which allows us to build first-class products. Our main product is document image recognition, and within a few years we have become a leader in the recognition of document images such as passports and SNILS not only in Russia but worldwide. In other words, we have grown from a small Russian company into a company with an international name in our segment.
You arrive at a railway station and buy tickets: the clerk enters your passport data using our services. You buy plane, train or bus tickets through an aggregator website, and it is our software that lets you enter your passport data quickly. Or you transfer money to a relative or friend through the Tinkoff app, and it is our software that recognises the bank card quickly. You apply for a banking product remotely, and the first thing you do is enter your passport data again - that is our software too. You check fines and need to recognise your driving licence and vehicle registration certificate - that is also our software.
In total the number of document types we can recognise exceeds one and a half thousand, and the reach of our software is truly enormous. You do not always even know you are using it, but it may still be our solution.
We already had a provider that delivered accounting and legal services. More precisely, it partly advised us on legal matters. Our company started with three people and gradually grew to more than sixty. Our previous provider was a small company whose capacity was not enough to serve us.
For our part we already wanted a clear, planned provision of accounting and legal services and we knew exactly what we did not want.
We did not want to deal with an individual, a sole accountant; we wanted the services of a large company that is responsible for the quality of its services and offers a full range, so we chose a new provider among large, well-known players who are ready to provide services with a guarantee.
We considered the services of a large company only, we did not want to make a mistake, and companies with three accountants did not suit us at all. On the other hand, we wanted the accounting and legal provider to get involved in our small tasks.
Our goal was to move everything to outsourcing, even the storage of employment record books.
What some large providers see as nonsense and ask "why would you want that?" - we wanted the entire paper side related to HR, accounting and document storage to sit with our provider.
And when we told your sales colleagues all this and realised that you handle such tasks and that they are put on an industrial footing, we understood that UCMS Group was our choice.
Yes, from absolutely all matters related to HR and the accounting "struggle" with reporting. We realised the importance of size long ago, from the very start of our company. We understand that we will grow faster and faster, and accordingly the service provider must also keep scaling capacity for us.
Everything is fine, we are completely satisfied. I cannot say there were no moments when we were getting used to each other, but all the issues were resolved successfully, we have no serious problems, everything is excellent and we continue to work together.
The sales manager was always in touch. He found out which services we needed and, based on a short survey, provided a proposal. We had several meetings with the sales colleagues, with project manager Elena Skvortsova and with an HR administration specialist. We met in person, discussed everything, explained our expectations, your employees asked about the specifics of the business, and we gradually reached the signing of the contract. The decision was taken together with the general director; I voted for you 🙂
In effect we got started within a month. That is quite normal: the databases were migrated and a register of documents to be transferred was drawn up. The process is distributed. Different specialists on our side contact your colleagues on different matters. I control that part. For the most part my interaction happens periodically on employee-related matters (hiring and dismissal) and on reporting.
Everything is good! We interact consistently. I have all the contacts, all the mobile numbers, WhatsApp. It is always easy to call and resolve an issue directly, so as not to drag out a long correspondence. So if there are any questions, I always just call and your colleagues answer without any problem.
Yes, there are some additional reports. When we were choosing a provider, Elena told us that you already had experience working with Skolkovo. You additionally monitor our activity, at least to make sure we do not accidentally drop out of Skolkovo over something silly, so that there are no unnecessary transactions that go beyond Skolkovo activities. I can also say that we actively interact with international counterparties, we have several banks and several open accounts. We take part in government contracts, so our activity is quite extensive.
Simple and clear: with you it is obvious how to interact.
Our company's goals are very simple: we want to become a unicorn in document recognition, we want to push everyone else out and prove that no one but us can accomplish this task. We are gradually moving towards that, working hard, developing.
In outsourcing we initially see the advantage in the stability factor: the quality of the services provided does not depend on the human factor.
You actually understand who is responsible, you understand the service schedule, and no matter what happens, the services will be provided within the agreed timeframe for the contractual amount.
